Mid Staffordshire NHS Foundation Trust (Inquiry)

My right hon. Friend compared the new inspection regime to that in schools. However, is not the challenge that whereas in schools service users—pupils and parents—are all too willing to speak up, in hospitals service users often feel that they are a burden to the service or are voiceless? Will he therefore ensure that any new inspection regime measures what protocols are in place specifically to monitor the care of patients who have nobody to speak for them?