Mid Staffordshire NHS Foundation Trust (Inquiry)

I thank the Prime Minister for his statement and I am sure that he will agree that care cannot and should not be measured as a chargeable unit. May I draw his attention to a report by the Health Committee, published in June 2011, on complaints and litigation? How will he ensure that it is not just the front-line overstretched staff who must listen to patient voices but, more important, the senior management?