Question
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 15 July 2019 to Question 275665 on universal credit: fraud, what recourse is available to people who without their full knowledge have had their information used to make a fraudulent claim.
Answer
The Department takes benefit fraud very seriously and ensures that all cases are investigated thoroughly.
If a claimant has been the victim of fraud, and has not benefitted financially in any way, they will not be asked to repay the money. The Department considers all cases on their own merits and decisions are made on the strength of the evidence provided.
The Department remains committed to tackling the issue of fraudulent Universal Credit advance claims. We have set up a dedicated team of investigators to work on advances fraud cases, released a campaign on social media to raise awareness and remind people of the importance of safeguarding their identity and have been working with Social Media sites to shut down pages which promote this fraud, having shut down 52 so far.
If any claimant has concerns about the safety of their personal information, they should speak to a member of Jobcentre staff or get help from Action Fraud.