My hon. and learned Friend will know that arrangements are in place for the Financial Ombudsman Service to look at the circumstances to which he refers—when an apparently proper claim is declined by an insurance company on specious grounds. Notwithstanding the 1906 Act, the financial ombudsman has, under the ““treating customers fairly”” provisions, which were put into operation by the Financial Services Authority, many times ordered a payment to be made. Is that not one of the reasons for the Bill? The situation will be that legislation rather than the financial ombudsman will be involved in righting wrongs.
Consumer Insurance (Disclosure and Representations) Bill [Lords]
Proceeding contribution from
Jonathan Evans
(Conservative)
in the House of Commons on Tuesday, 6 March 2012.
It occurred during Debate on bills on Consumer Insurance (Disclosure and Representations) Bill [HL].
Type
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Reference
541 c774 
Session
2010-12
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