Localism Bill

My Lords, I thank the noble Baroness for moving the amendments. They are a work in progress. I also thank my noble friend Lady Hayter for her amendment which would reduce the period before referral from eight to six weeks. I hope that the Government will accept my noble friend’s proposal. I never really got to the bottom of why it was such an issue for the Government. Looking back to the debate on Report, it was not only Members from the Labour Benches who expressed such concerns but Members from all sides. I have always thought that the democratic filter would do nothing to improve the process of enabling tenants to resolve their complaints. The Government’s proposals allow a tenant with a complaint direct access to the ombudsman after going through a process or on the refusal of a designated person to send it on. When the noble Baroness responds to the debate, will she say how the ombudsmen satisfy themselves that either of the two conditions for direct referral have been met? I hope that that will be something very simple, such as the copy of a letter or an e-mail confirming that the complainant has gone through the process and the period of time has elapsed, or the refusal of a designated person, as I do not want to see added burdens on the complainant. At this point, I would like to add my thanks to the Minister, other noble Lords on all sides of the House and the Bill team as we draw to a close on this Bill. This is the first Bill on which I have contributed to your Lordships’ House’s discussions from the Dispatch Box. It has been an interesting learning curve for me. I hope, in particular, that I have been of assistance to my noble friends Lord McKenzie of Luton and Lord Beecham. I again thank the Minister for bringing these amendments back. They are very welcome.