Armed Forces Bill

Amendments 20 and 21 relate to the powers of the Service Complaints Commissioner. In her 2010 annual report, the commissioner said that while real progress had been made over the past three years in the new system for handling service complaints, delay remained the key area of weakness in the system, with delays particularly problematic in cases of bullying, harassment and discrimination. The commissioner said that many complainants simply give up and choose to drop their unresolved complaints after lengthy delays, which can and do lead to service personnel leaving prematurely. Justice delayed is justice denied. The commissioner concluded her report by saying that her priority was to ensure that the Armed Forces had a complaints system that they deserved; namely, one that is fair, efficient and effective. However, she went on, "““For the third year running I have not been able to give Ministers and Parliament the assurance that the service complaints system is working efficiently, effectively or fairly””." The commissioner called for a fundamental review of the service complaints system and for the powers of the Service Complaints Commissioner to be included in that review. Currently the SCC has no powers to ensure that complaints are dealt with properly and without delay, and in her report she states that the lack of a power to make recommendations in individual cases under the Service Complaints Commissioner’s oversight has led to inefficiencies and injustice in a number of cases. The purpose of these amendments is to address key issues raised in the commissioner’s 2010 report. The first amendment makes it clear that the report of the commissioner can include the results of any investigation made by the SCC into potential defects in the service complaints system and any recommendations flowing from such investigations. The second amendment seeks to address the issue of the time taken to respond to issues raised in the Service Complaints Commissioner’s report by providing for the Defence Council to respond within six months of it being laid, and within three months if the report makes recommendations on an individual case. The 2010 report does not paint a happy picture of the present system, albeit that it does say that real progress has been made in the last three years in the new system for handling service complaints. I hope that the Minister will be able to indicate in his response what action the Government are taking to address the concerns that have been raised as well as respond to these two amendments. I beg to move.