On IT systems and call centres, is my hon. Friend aware that the current system is not compliant with HMRC's own Welsh language policy and is also contrary to the Welsh Language Act 1993? As a result, I have constituents who are unable to deal with the tax authorities through the medium of their own language because the offices have been closed, or because the call centre or online service is not available through the medium of Welsh.
HM Revenue and Customs
Proceeding contribution from
Guto Bebb
(Conservative)
in the House of Commons on Wednesday, 2 March 2011.
It occurred during Estimates day on HM Revenue and Customs.
Type
Proceeding contribution
Reference
524 c393
Session
2010-12
Chamber / Committee
House of Commons chamber
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