Flooding (West Cumbria)

I very much agree, and I want to touch on tourism a little later. There are ongoing problems; there are businesses still not back in operation and people still out of their homes. I want to highlight one particular case that I have been trying to deal with: that of Mrs Michelle Lockett, who is still not back in her home due to disputes between loss adjusters and the insurance company. I am sure this is only a coincidence and has nothing at all to do with the debate, but, strangely enough, I got an e-mail this morning—we should remember that this situation has been going on for 12 months. In it, a guy from the National Insurance and Guarantee Corporation—the insurance company—says:"““The current position with this claim is that the majority of the Buildings element of the claim has been settled…With regards to the Contents element of the claim we have agreed to accept this part of the claim subject to the normal terms and conditions””." I want to send a clear message to NIG and Crawford that I will be watching this case very closely. Having said that, I am not going to have a go at all insurance companies and loss adjusters. When I meet them, they say that 70 or 80% of people are happy with what went on. There are examples of good practice among such companies. Some people in Cockermouth were back in their homes within a couple of months. I am not, therefore, having a go, but there is still a lot of work to do.