Identity Documents Bill

I appreciate the importance that the noble Lords who have spoken place on the matter of refunds, but it is not at all clear that their anxiety on this matter is widely shared elsewhere. Following Second Reading, I asked the Identity and Passport Service to inquire into exactly how much correspondence it had had about refunds. I would expect that to be the place where letters were sent on that subject. From May to September, it received a total of 297 letters about ID cards, of which 122 included complaints about refunds. We do not know if all of those 122 letter writers were cardholders, among the 12,000 who have paid for the card, but I do not think that that is a significant indicator of widespread indignation on the part of the public.