Severe Weather (Transport and Public Services)

My constituents are almost on their knees because of the lack of trains due to First Capital Connect. Last Thursday, not a single train stopped in St. Albans—because, I gather, the trains were washed on Wednesday evening and therefore froze. What can be done to get a better service for my constituents, who are in despair about the lack of train services from St. Albans to St. Pancras?