Apprenticeships, Skills, Children and Learning Bill

I thank the Minister for her reply, and agree with her about the benefits of a good complaints system. I used to work for a very good marketing director of a large hotel chain, who turned every complainant who came her way into a customer for life, because she dealt with them so well. She would get on the phone to the complainant, find out what their grievance was and pay them back in bucket-loads—with free weekends, bottles of champagne or whatever—to put things right. She got customers for life out of that, and that is the way to do it, not that I am suggesting that parents who are complaining should get bottles of champagne.