Welfare Reform Bill

My Lords, before speaking to Amendment 20, I thank the Minister for Amendment 17 on the same subject, which goes some way towards meeting the requirements under good cause, as he said. However, the government amendment on its own does not go far enough. The Minister said that advisers try to make home visits when they can, and so on, but this should not be done on an arbitrary or "if time permits" basis. Certainly in my limited direct experience of these matters, these things do not happen in general. My amendment introduces a general requirement on the welfare system to give claimants an adequate opportunity to explain their non-attendance at a work-focused interview or activity. The amendment also includes three appropriate steps that must—not "may"—be undertaken by officials to ensure that a person with a disability, mental impairment or significant communication difficulty has had an adequate opportunity to demonstrate good cause. These are all reasonable attempts to achieve a visit to the person’s home—we understand that there are of course occasions when somebody just hides behind the door, pretends to be out and is just not available. All we are seeking here is that reasonable attempts should have been made. That is vital for people with mental health problems and fluctuating conditions. I spoke at length in Committee about just how vulnerable those people feel if they receive a letter inviting them to an interview and a subsequent letter saying that their benefits will be sanctioned. They may not even have opened the first letter and will certainly not have opened the second.