Saving Gateway Accounts Bill

The noble Lord will know that with regard to financial inclusion, we are concerned about how to reach certain groups. For example, we have already been talking to carers’ associations and those involved with carers to look at ways in which they can be informed about these opportunities and spread the word. Financial inclusion—making sure that people become aware of opportunities of which they have not availed themselves in the past and which they might not pick up through formal notices and so on—often requires using organisations that are helpful to people and can help to spread the word. We are doing that side of the work, as well as offering a telephone line, which I hope will be operated with rather greater efficiency than has been said; I know the foreboding that the noble Lord has about certain lines.