Welfare Reform Bill

The hon. Gentleman has spoken about Jobcentre Plus, but does he accept that needs have changed because more people who traditionally have not been unemployed are now losing their jobs? A person came to my surgery the other week who had not been unemployed in her life. After 35 years at Woolworths, she went to Jobcentre Plus and was told to go back at Easter, but it was also made clear that, if there was no job for her then, there would not be one before Christmas. She was expecting all sorts of support but got none, and that is part of the failure. Does he agree that the 12-months arrangements proposed for people like my constituent—that is people who have never been unemployed or on drugs—need to be addressed?