Health Bill [HL]

I am grateful to the noble Baroness for giving me the opportunity to address the Committee about the possibility of having a dignity, compassion and respect indicator within the quality accounts. To reassure the noble Baroness and noble Lords, if we look at the domain of patient experience, we have much more work to do than the historic patient satisfaction surveys. I strongly believe that dignity and respect should be part of the patient experience domain and should reflect the experience of the patient, not only in receiving care but in the way and environment in which that care was provided. The noble Baroness is aware of our major campaigns on dignity and respect. We can run any campaign, but the quality account is the way we measure whether we have achieved anything through them. I am very grateful to the noble Baroness for tabling this amendment, and I hope I have reassured her that the patient experience domain of the quality accounts will address those important aspects of care as we move into more personalised care and personalised provision.