Borders, Citizenship and Immigration Bill [HL]

I, too, support the amendment. I imagine that the job of an immigration officer can be very stressful. They have people from so many different situations coming to be interviewed. What psychological preparation is there for those who undertake that work so that they can cope with the stress? What linguistic preparation is there? Someone may have no knowledge whatever of the English language. What preparation is there so that those who deal with people who speak another language and are not able to converse properly in English can do so in a sympathetic way?