Pre-Budget Report

As I have said on a number of occasions, it is important that banks behave reasonably towards their customers. Part of the reason why we are setting up more intensive scrutiny of the banks is to ensure that if we see patterns emerging and if we believe that banks are reacting unreasonably, we can take appropriate action. The rest of Britain's banks could look at what the RBS Group is doing, because that might act as a model for other banks. They need to ensure that they treat their customers fairly because they will rely on those customers for their business in years to come.