Christmas Adjournment

I am a customer of the Royal Bank of Scotland, but not through online banking. When I got one of those e-mails, I obviously knew that it was a fraud, but when I contacted the Royal Bank of Scotland so that it could attempt to alert its customers to the fact that that was happening, it was extremely difficult to find anyone who cared about it and was interested in following it up. Does the hon. Gentleman think that the institutions should be more proactive in warning their customers, especially if they have been alerted to the fact that something is happening?