Local Transport Bill [HL] Bill

I have listened with interest to my noble friend and, on the basis of what he said—which was an extremely complacent and smug contribution on behalf of the bus industry about how it trains its staff—there would not be any problem in agreeing these annual skills targets because the bus industry does not need any improvement at all. It has already reached the highest possible level and therefore there would not be any costs. But I do not believe that. I do not believe, for example, that every time you go on a bus you can be guaranteed that it is always going to be driven to the highest standard from a passenger’s point of view. I do not believe that the bus companies do not get complaints about customer service; that they have 100 per cent satisfied customers; that disability awareness is not an issue; and I do not believe that the communications are always as good as they might be. As I mentioned in my opening contribution, there has been a new emphasis on skills in the light of the Leitch report and the Government are urging a raising of skills standards. These amendments simply seek to assume—I accept what my noble friend said—that the bus industry is not perfect, which I think is the basis behind his contribution. They seek to insert a reference to a requirement for annual skills targets to be agreed between the authorities and the operators. Certainly in the clause on the quality partnership schemes there is a reference to the standards of services which may be specified in a scheme. It is a facilitating amendment to enable the spirit of the Leitch report, with its emphasis on improving skills, to be incorporated into quality partnership schemes.