Welfare Reform Bill

I am grateful to the noble Baroness for that. I will certainly look into that matter and write to her. As a partial reply, perhaps I may add that partly pre-coded answers cut down on typing, but free text is also important for reflecting individual customers. I should like to look in more depth at the point that has been raised. We do not want to end up with a system where decisions are being driven by the computer and if the computer says no, that is it.