Welfare Reform Bill

I shall briefly add my voice to this. One of the problems with this group of amendments is the incredible diversity of the issues. Off the top of my head, I would say that mental health is probably the best example. Virtually every other disabled group will have some type of problem. My expertise, such as it is, involves those with literacy problems, including dyslexia. Someone with a bad short-term memory who is bad at reading letters and who may not have a phone is a problem. With the best will in the world, there will be problems here. If you place this in some sort of multiplier, determining what is going to be the correct type of communication will be difficult. I would certainly be more relaxed about this process if the Minister could give me an idea of how they will compile, for example, case studies, best practice and a database. We may be able to build up a best practice model if we have a process that we can feed into, which will help. Unless we get this right, however, the potential benefits of this system will start to fall away, because people who for a variety of reasons simply have a great many problems organising their lives and communicating through the normal channels will slip through the net. If this is not addressed, we are in effect creating a whole approach that will fail for large groups.