Immigration Service

Does the Home Secretary accept that from the perspective of those of us who have huge daily contact with the IND, the three things that would make the biggest difference are speedy and effective co-ordination between the Home Office and the appeals services, management of the Home Office so that it did not so often lose files, passports and papers, and control of those people who purport to give advice, sometimes lawyers and sometimes others, who give bad advice, charge large sums of money and do a disservice to the individuals whom they purport to serve as well as to the country in which they are working?