Home Office:UK Border Agency: immigration: the points based system. Report by the Comptroller and Auditor General.

"The UK Border Agency’s Points Based System is not yet delivering its full potential for value for money. While it is well designed and adaptable, the underlying systems and management information are in need of improvement. Customer services do not meet customer expectations and the Agency cannot easily identify and follow up individuals whose visas have expired."Implementing the radical changes planned for the System in 2011-12 will enable the Agency to reconsider its priorities and improve customer service and its assurance over control systems."Amyas Morse, head of the National Audit Office, 15 March 2011