Rural Payments Agency

I always listen with great care to the right hon. Gentleman’s observations, and frequently find great wisdom in them. I assure him that one of the reasons why Ministers decided to commission a long-term review of the RPA—although we had not announced it—was our considerable concern that although there is no doubt that the organisation is customer-focused in that the staff care about their customers and are working hard and trying to do their best, its systems are not remotely customer-focused. That is one of the issues that I hope that we will address, perhaps even in the short term.